Modified Support Hours:We apologize for the inconvenience, but our office will be closing at 12:00 noon PST on Monday, October 7th, 2019. We will resume regular operating hours, 7:00 am to 4:00 pm PST, on Tuesday, October 8th, 2019.
We are aware of lost functionality with the Premis app after updating to iOS 13.
Our team is working to address the issue in iOS 13, please use the Home app to continue to manage your Premis locks.
Get instant answers to common questions.
- Why can’t the Premis App locate my lock?
- How many guests can I “invite”?
- How do I pair Premis with my Apple TV?
- Does the lock work with Amazon Echo/SmartThings etc.?
- What Do The Different Colored Lights On The Status LED Mean?
- Is the lock weatherproof? (what if it gets rained on)
- If the batteries die, will Premis stay locked?