Holiday Support Hours:

Friday - 5/24 | 7 AM to 12:00 PM PST
Saturday - 5/25 | 6:30 AM to 2:30 PM PST
Sunday - 5/26 | Closed
Monday - 5/27 | Closed – Memorial Day
Tuesday - 5/28 | 7:00 AM to 4:00 PM PST

Please note that any warranty support emails sent during the holiday closures will result in a delayed response. Our Call Center Support hold times and email response times are longer than usual after holiday closures, please be patient with us during these times.

Product Bulletin:

We understand some Premis users may be experiencing connectivity issues after updating their AppleTV to iOS12. Our engineering and development teams are currently re-evaluating the iOS12 testing we performed prior to launch. We are also investigating if the recent “beta” releases from Apple has addressed the connectivity issue. Please check back for updates.