We apologize for the inconvenience, but our office will be closed for scheduled maintenance on Saturday, July 20th. We will resume regular operating hours on Monday, July 22nd from 7:00 AM to 4:00 PM PST. Please note that any warranty support emails sent during closures will result in a delayed response. Our Call Center Support hold times and email response times are longer than usual after closures; please be patient with us during these times.

Product Bulletin:

We understand some Premis users may be experiencing connectivity issues after updating their AppleTV to iOS12. Our engineering and development teams are currently re-evaluating the iOS12 testing we performed prior to launch. We are also investigating if the recent “beta” releases from Apple has addressed the connectivity issue. Please check back for updates.