Holiday Support Hours:

Thursday - 4/18 | 6:30 AM to 2:30 PM PST
Friday - 4/19 | Closed – Friday Before Easter
Saturday - 4/20 | 6:30 AM to 2:30 PM PST
Sunday - 4/21 | Closed
Monday - 4/22 | 7:00 AM to 4:00 PM PST

Please note that any warranty support emails sent during the holiday closures will result in a delayed response. Our Call Center Support hold times and email response times are longer than usual after holiday closures, please be patient with us during these times.

Product Bulletin:

We understand some Premis users may be experiencing connectivity issues after updating their AppleTV to iOS12. Our engineering and development teams are currently re-evaluating the iOS12 testing we performed prior to launch. We are also investigating if the recent “beta” releases from Apple has addressed the connectivity issue. Please check back for updates.