In honor of the President’s Day Holiday, our offices will be closed Monday Feb. 19, 2018. We will resume operational hours on Tuesday Feb. 20, 2018 from 6:30am to 4:30pm PST. Please note that any warranty support emails sent during this extended holiday weekend will result in a delayed response.
Get instant answers to common questions.
- Why can’t the Premis App locate my lock?
- How many guests can I “invite”?
- How do I pair Premis with my Apple TV?
- Does the lock work with Amazon Echo/SmartThings etc.?
- What do the Different colored lights on the status LED mean?
- Is the lock weatherproof? (what if it gets rained on)
- If the batteries die, will Premis stay locked?